Custom Lengths
HAIR IS PRE-ORDERED (YOU CAN REQUEST YOUR DESIRED LENGTH IF ITS NOT AVAILABLE AS AN OPTION)
Please wait 1-2 business days to confirm inquiry. Non-Refundable
- PROCESSING TIME: IS 5-10 BUSINESS DAYS
- Hair can last 1-2 years with proper care.
- See "hair care" instructions page for more information.
FYI:
- Hair is not chemically altered.
- Advised to seek professional help before modifying hair.
Perks:
- 100% Virgin Hair (unless you request for chemical alterations such as coling)
- Adequate for multiple installs.
- Heat can be applied to hair.
- Hair can be dyed to desired color.
- (see "custom color" options in separate product choice)
CHECK EMAIL FOR UPDATES ON YOUR ORDER BEFORE MAKING HAIR APPOINTMENT.
- Do you offer pickup?
Pickup option is no longer available. However, there is scheduled meet available for a fee. If order isn’t accounted for within 4 weeks, it is considered canceled. ‘See more info’
- Do you offer installment plans?
Yes. We offer interest-free shop pay & pay in 4 with PayPal installments
- What is your model size?
Detailed model information is in item description
- How long would it take my order to ship?
Processing Time w/ No Color Customization: 5-8 Business Days (Holidays NOT Included)
Processing Time w/ Color Customization: 10-15 Business Days (Holidays NOT Included) Click Here for Color Add-On: COLOR HAIR
- How to check my order status?
Create an account to keep track of order status/order history. Orders made prior to activation of account may not be displayed. However, if you do not have an account with us, you will get tracking updates via email or phone.
- May I cancel or modify my order once it is placed?
Due to efforts to ensure you receive your order in a timely frame we are unable to change or cancel unless contacted within 12 hours of placing your order.
For On-Hand Extensions: In most cases as an order is received it is packaged. Please contact within 1-hour or less within placing your order.
- May I change my delivery address?
Please contact within an hour or less as we are not liable for item going to incorrect destination.
- Do you have a storefront?
We are online based. We operate from our warehouse in St. Thomas, VI since April 17, 2016. Solely online based.
- What social media platforms do you have?
You can see links to media platforms in the bottom of menu tab.
Orders not accounted for within four weeks it will be canceled and be charged a 25% restocking fee.
(TORTOLA CLIENTS, Road Town)
- Enter British Virgin Islands (BVI) address to see “Native Son” ferry option.
- All orders travel on boat every Wednesday and Friday (Client would be notified on which ferry schedule)
- Orders placed after 12p.m on dispatch day will be scheduled to go out on next scheduled shipment day.
- Please be sure to enter accurate contact info to get notified via email or text.
- You are responsible to be at the dock for your items
- Ferry company and Aremas Collection are not held liable for unclaimed items.
- Aremas collection are not responsible for any additional fee that may occur upon pick up.