FAQs
- Do you offer pickup?
Pickup option is no longer available. However, there is scheduled meet available for a fee. If order isn’t accounted for within 4 weeks, it is considered canceled. ‘See more info’
- Do you offer installment plans?
Yes. We offer interest-free shop pay & pay in 4 with PayPal installments
- What is your model size?
Detailed model information is in item description
- How long would it take my order to ship?
Processing Time w/ No Color Customization: 5-8 Business Days (Holidays NOT Included)
Processing Time w/ Color Customization: 10-15 Business Days (Holidays NOT Included) Click Here for Color Add-On: COLOR HAIR
- How to check my order status?
Create an account to keep track of order status/order history. Orders made prior to activation of account may not be displayed. However, if you do not have an account with us, you will get tracking updates via email or phone.
- May I cancel or modify my order once it is placed?
Due to efforts to ensure you receive your order in a timely frame we are unable to change or cancel unless contacted within 12 hours of placing your order.
For On-Hand Extensions: In most cases as an order is received it is packaged. Please contact within 1-hour or less within placing your order.
- May I change my delivery address?
Please contact within an hour or less as we are not liable for item going to incorrect destination.
- Do you have a storefront?
We are online based. We operate from our warehouse in St. Thomas, VI since April 17, 2016. Solely online based.
- What social media platforms do you have?
You can see links to media platforms in the bottom of menu tab.